When you set up direct deposit, you may be eligible to receive your pay up to 2 days early. Some employers send payment instructions ahead of the actual payday. If they do, GO2bank, the issuer of the Dayforce Wallet Card, will credit the amount to your account when they receive payment instructions (instead of waiting for the actual payday) so you can enjoy your money sooner. However, it’s important to note that if and how early your deposit can be posted to your account is completely dependent on when your employer sends the payment instructions. As such, the availability or timing of early direct deposit may vary from pay period to pay period.
How do I add pay to my Dayforce Wallet Card?You can add your pay to your Dayforce Wallet Card in one of two ways:
You might get your direct deposit up to two days early 3 , one day early, or on your regularly scheduled payday. For example, banking holidays, the time of the day that transactions are initiated, and time zone differences can all affect the time between a payment being initiated and bank receiving the funds.
If you don't receive your direct deposit early, it should arrive on your regularly scheduled payday.
3 Early direct deposit availability depends on payor type, timing, payment instructions, and bank fraud prevention measures. As such, early direct deposit availability may vary from pay period to pay period. The name and Social Security number on file with your employer or benefits provider must match your GO2bank account to prevent fraud restrictions on the account.
Is there anything I need to do to get paid up to two days early? Are there any fees?To get paid up to two days early 3 , you will need to register for Dayforce Wallet and have direct deposit set up for your Dayforce Wallet Card. After that, there is nothing additional to do and there are no fees for direct deposit.
3 Early direct deposit availability depends on payor type, timing, payment instructions, and bank fraud prevention measures. As such, early direct deposit availability may vary from pay period to pay period. The name and Social Security number on file with your employer or benefits provider must match your GO2bank account to prevent fraud restrictions on the account.
How quickly can I access funds on my Dayforce Wallet Card?Once funds are loaded to your card, you can begin using it. Subject to transaction fees and limits; please see the Cardholder Agreement.
Dayforce Wallet is a program provided by Dayforce that allows employers to offer their employees new ways to access their pay, including on-demand. When employers offer on-demand pay 1 , employees can access their pay as soon as it is earned, without waiting for their standard payday.
Participating employees may access their pay through a Dayforce Wallet Mastercard®, which is easily managed through the free Dayforce Wallet app 2 . Signing up for the Dayforce Wallet Card does not impact credit scores, as the Dayforce Wallet Card is not a credit card and there is no credit check required to sign up.
Once available funds have been loaded to the Card, it can be used to make purchases everywhere Debit Mastercard is accepted, to pay bills, and to withdraw cash at ATMs. The mobile app can also be used to transfer funds.
1 Not all employers choose to offer on-demand pay with Dayforce Wallet. Check with your employer to see if this is available to you. Some blackout dates and limitations may apply based on your employer's pay cycle and configurations. GO2bank does not administer and is not responsible for on-demand pay.
2 Message and data rates may apply.
What is the Dayforce Wallet app?Dayforce Wallet includes a free mobile app to help manage the Dayforce Wallet Card. Available for iOS and Android devices, the app provides users the ability to see their real-time card balance and transaction history, as well as the ability to locate ATMs and transfer money to other accounts.
Who can use Dayforce Wallet?Currently, Dayforce Wallet is available to companies that use Dayforce for HCM/payroll in the United States, Canada and United Kingdom. Not all Dayforce customers have signed up for Dayforce Wallet, so ask your employer if you’re not sure.
If you are 14-17 years old in the United States, you’ll need parent or legal guardian approval to complete your Dayforce Wallet registration. Follow the steps in the app to request approval, and an electronic document will be sent to your parent or guardian to sign and submit. It’s easy to do, right from the app.
For Dayforce Wallet customers in the United States:
Dayforce Wallet Support: 1-800-342-9167
Locked out of your account or need help resetting your password after hours? Don’t worry, please call support and leave a message. A support agent will get back to you in about an hour.
Hours for support:
Earning cash back is easy and automatic. Just make qualified purchases at participating merchants.
You can see all the current offers available to you at any time in the rewards section of the Dayforce Wallet app.
What are Dayforce Wallet Rewards?Dayforce Wallet Rewards gives you cash back from thousands of brands, including local businesses and online stores. The brands provide a cash back offer for each purchase. There are no coupons to clip, no code to show the cashier, and no promo codes to keep track of. Just receive cash back when you use the Dayforce Wallet Card to make qualifying purchases at participating merchants.
How much cash back do I earn for using an offer?Each merchant is different, and the cash back percentage you earn will be shown next to the offer and within the offer details. Make sure to check the offer details for any limits, exclusions, or restrictions the merchant may have as part of their offer.
Where do I find cash back offers, and how do they work?Cash back offers are found in the Dayforce Wallet app and will earn you cash back when you pay with your Dayforce Wallet Card.
Online Offers must be completed through the app. To earn cash back, open the offer, and tap the "Shop" button. You'll be redirected to the merchant's app or website, where you must complete the purchase with your Dayforce Wallet Card to be eligible for cash back.
Every offer is different, and if you want to earn cash back for an online purchase, you’ll want to double-check the offer details to be sure it includes cash back. Clicking on an offer will give you more information, and by scrolling down to the More Info & Fine Print section, you'll see any limitations exclusions or restrictions the merchant may have as part of their offer.
You can also earn cash back at local businesses in your area. They will appear in your app when that business location is participating in a cash back offer. Simply visit the local merchant you found listed in the app at the specific street address, pay for your purchase with your Dayforce Wallet Card, and you will receive cash back after you have made your purchase.
How long does it take to receive my cash back?A pending purchase will display as an estimated amount of cash back you will earn in your account summary; the amount is not final until the purchase transaction is settled. Once the transaction is completed, earned cash back will be applied to your Dayforce Wallet Card account. Transactions typically complete within 1-5 days but can take up to 90 days depending on the merchant.
I have questions about my cash back rewards, who can help?If you have questions about your cash back rewards, please reach out to our support team at 1-800-342-9167.
Why are my offers different from my friend or family member’s offers?Merchants may target their offers to our user base; this means that the offers you see may come or go depending on the offer the merchant wants to promote. To see what offers are currently available to you, always make sure to check the Dayforce Wallet app. Offers change regularly.
From the main page, select “Add Pay to Card” and select the amount of available pay you would like to add to your Dayforce Wallet Card. You cannot undo this action, and this amount will be deducted from your normal pay, so proceed with caution.
Not all employers choose to offer on-demand pay with Dayforce Wallet. Check with your employer to see if this is available to you. Some blackout dates and limitations may apply based on your employer's pay cycle and configurations. GO2bank does not administer and is not responsible for on-demand pay.
Are taxes and other deductions withheld from my on-demand pay in Dayforce Wallet?Yes, each time funds are withdrawn, Dayforce Wallet automatically protects or withholds the proper amount of taxes, garnishments, and other source deductions for you based on the transaction amount. The amounts are visible in your earnings statements on Dayforce.
Can I receive a detailed earning statement each time I add pay on-demand in the Dayforce Wallet?Yes, each on-demand pay will have a corresponding earning statement available in Dayforce.
How is available pay calculated?Available pay is the net amount of your wages available to you. This number will grow larger as you complete shifts, and it will shrink as your employer processes your regular paycheck.
What happens to my normal paycheck when I have added on-demand pay to my card?Within a pay period, the amount of money you have requested as on-demand payments is reduced from your normal paycheck. The earning statement will reflect each on-demand pay distribution separately, as well as a total with the applicable earnings, deductions, and total amount distributed.
Not all employers choose to offer on-demand pay with Dayforce Wallet. Check with your employer to see if this is available to you. Some blackout dates and limitations may apply based on your employer's pay cycle and configurations. GO2bank does not administer and is not responsible for on-demand pay.
If you see a transaction you don’t believe you made, please contact Customer Service immediately at 1-800-342-9167.
What does it cost? Are there any fees?There are no balance minimums, monthly fees 4 , or fees to add your available pay to the Dayforce Wallet Card. Additionally, there are no fees to make purchases or for standard ACH transfers to other financial institutions, as well as fee-free cash withdrawals at in-network ATMs 5 .
4 Please see Cardholder Agreement for complete list of fees.
5 Fee-free ATM access applies to in-network ATMs only. For out-of-network ATMs and bank tellers, a $2.50 fee will apply, plus any additional fee that the ATM owner or bank may charge. Limits and other fees apply. Please see Cardholder Agreement for details.
Where can I find the terms of use, Cardholder Agreement, Fee Schedule and other important documentation about Dayforce Wallet and the Dayforce Wallet Card?
You can find all legal documents in the Dayforce Wallet mobile app in the Account/Legal section and at these links:
You’ll earn a $10 Referral Bonus for each person you refer who signs up and then makes a purchase of at least $5 on their Dayforce Wallet Mastercard®. They’ll earn $10 too!
You can earn up to $500 in a calendar year.
How do I refer a friend?Referral codes are meant to be shared amongst friends and coworkers. Please avoid sharing through public forums or sharing with individuals who you do not know, as not all employees may be eligible. See the Terms and Conditions for further details.
What if my friend forgets to use my referral code?Don’t worry! Your friend will have up to 7 days after they successfully sign up for the Dayforce Wallet Card to input your referral code. During that time, they can go to the Account tab, find the Rewards section, and tap on “Enter Referral Code”.
When and how do we get our referral earnings?After your friend successfully signs up for the Dayforce Wallet Card and makes a purchase of $5 or more using their card within 90 days, we’ll credit $10 on your Dayforce Wallet Card within 14 days of the qualifying purchase.
Can I keep referring friends after I earn $500 in a calendar year?Yes, you’ll still be able to refer friends even after you earn $500 in a calendar year, but you won’t earn $10 from those referrals. You’ll start earning again the next calendar year. For example, if you’ve already earned $500 in 2024, you’ll next be eligible to earn Referral Bonuses on or after January 1, 2025.
If your friend registers using your code and makes a purchase of $5 or more, they will still be eligible to earn $10 even if you have hit your annual limit of $500.
A friend sent me a referral code: how do I sign up for Dayforce Wallet?The message your friend sent you includes a link and a referral code. Use the link to download the Dayforce Wallet app, and then sign up for the Dayforce Wallet Mastercard®. During the sign up, you’ll be asked if you have a referral code. Tap the “Enter Referral Code” button and then enter the code from your friend’s message. That’s it! Then make a purchase of $5 or more using your Dayforce Wallet Card within 90 days to earn your $10. We’ll credit $10 on your Dayforce Wallet Card within 14 days of the qualifying purchase.
Who can I refer?Dayforce Wallet Card Refer-A-Friend is available in the U.S. to eligible employees of companies who use Dayforce for payroll and have launched Dayforce Wallet. If you have the app, your coworkers may be eligible too. If you have friends who work for other companies that use Dayforce Wallet and live in the U.S., they may also be eligible. When in doubt, your friends can check with their payroll administrator.
Transactions can be viewed in the Dayforce Wallet app, categorized by different types such as spending, withdrawals, and transfers. One year of history is available in the app. Call Customer Service to request 24 months of written transaction history or statements.
How do I check my card balance?View your card balance in the Dayforce Wallet app or by calling Customer Service toll-free at 1-800-342-9167.
There is an ATM locator in the Dayforce Wallet app, which will help you find the closest in-network ATMs near you. To navigate to this feature in the App, go to your Account. Scroll down to the Help section, click on Find ATMs Near Me.
What is your fee-free ATM network?Dayforce Wallet offers over 55,000 fee-free ATMs. All MoneyPass ATMs and select Allpoint ATMs are fee-free. To confirm if an Allpoint ATM is in-network, please check to see if it is in the ATM locator in the Dayforce Wallet app. You can still use your card out-of-network, but you will be subject to the out-of-network ATM withdrawal fee as well as any additional fees imposed by the ATM operator or network.
Are there limits related to ATM withdrawals?Yes, you are limited to withdrawing $500 (including $10 in fees) per day. The ATM operator or network may also impose other limitations.
Is there a default PIN? If so, how do I change it?You will be required to set a PIN when you activate your card. If you received an instant issue card, you will receive a default PIN.
To update your PIN, please tap Account. Click on Manage Card PIN, and then Change PIN. A one-time passcode will be sent to the mobile number associated with the account. Enter a new 4-digit PIN, re-enter the PIN to confirm, and then type in the one-time passcode. Finally, tap Change PIN and you should be all set. If you any questions or issues, please contact Customer Service at 1-800-342-9167.
Once you’ve activated your physical Dayforce Wallet Card, you can now freeze or unfreeze your card.
To freeze your card: go to the Dayforce Wallet app, then navigate to Account > under Card, tap Freeze Card > enable the “Freeze Card” toggle.
Similarly, to unfreeze your card: go to the Dayforce Wallet app by navigating to Account > under Card, tap Unfreeze Card > disable the “Freeze Card” toggle.
You can also unfreeze your card on the Home screen by tapping the alert “Unfreeze or report lost/stolen” and confirming you want to unfreeze your card.
How soon after I unfreeze my card can I use it again?Once you unfreeze your card, you'll be able to use it right away, and exactly as before: to make purchases, transfer money instantly, and withdraw cash at ATMs.
What happens when I freeze my card?Freezing your Dayforce Wallet Card prevents it from being used to:
However, your Dayforce Wallet account can still be used to:
Your card will remain frozen until you unfreeze the card or request a new card containing different card details (i.e., report lost or stolen).
*Only upgraded accounts can access routing and account numbers. Don’t have an upgraded account? Go to your Account to upgrade for free.
Is there a charge for replacing my Dayforce Wallet Card?You are allowed one free replacement card during each calendar year. For each additional request per calendar year, you will be charged a $5 Card Replacement Fee. Expedited shipping of your replacement card is available upon request at an additional cost of $25.
I lost my phone, can someone else request an on-demand pay out for me?You must be logged in to the Dayforce Wallet app to request your earned pay. To ensure no unauthorized users can gain access to your app, we recommend you double-check your device’s security settings.
What if my Dayforce Wallet Card is lost or stolen?Please notify us immediately of the loss, theft, or unauthorized use of your Dayforce Wallet Card. Call Customer Service at 1-800-342-9167, 24 hours a day.
Yes, you can transfer funds to an external bank account using the Dayforce Wallet app.
How do I transfer money to another bank account? Are there any fees?To transfer money to another bank account, go to the Transfer tab in the Dayforce Wallet app and add your bank account information (account type, account number, and routing number). Standard transfers are typically received in one to three business days. There are no fees for standard transfers, though transfer limits may apply and external third-party banks may charge a fee. Please see your Cardholder Agreement or Deposit Account Agreement for further details.
Beginning February 2024, Dayforce Wallet also offer Instant Transfers—see the next FAQ for more details.
What is an Instant Transfer and how much does it cost?An Instant Transfer transaction is the near real-time transfer of funds from your Dayforce Wallet account to another of your U.S. bank accounts that is associated with an eligible Visa®, Mastercard®, or Discover®-branded bank-issued debit or reloadable prepaid card.
Instant transfers are generally processed within minutes of your request (but could take up to 30 minutes or longer in some cases).
There is a 2% fee (minimum of $0.60, maximum of $10) for Instant Transfer Transactions.
What is a Money Transfer Out and how much does it cost?A Money Transfer Out transaction is a near real-time transfer of funds from your Card to another network-branded account (e.g., a Visa® or Mastercard® prepaid or debit card) that is authorized via a third-party platform (e.g., adding value to a digital wallet).
An example pf a money transfer out is using the Cash App platform to transfer funds from your Dayforce Wallet Card account.
No earlier than February 1, 2024, there is a 2% fee (minimum of $0.90, maximum of $10) for Money Transfer Out transactions. This Money Transfer Out fee will appear on your statement as “Funding Transaction Fee”.
Why do standard transfers take longer than instant transfers?Standard bank transfers are free and use the ACH (Automated Clearing House) banking process, which typically takes 1-3 business days to reach your bank account.
Instant Transfers are processed through different networks that allow money to reach your bank account more quickly.
Access to your Dayforce Wallet account is protected by a unique Personal Identification Number ("PIN") as well as security measures designed to protect you from unauthorized use of your card.
Is there fraud protection on the Dayforce Card?You will have no liability for transactions that were not authorized by you if you exercise reasonable care in safeguarding your card from risk of loss or theft and, upon becoming aware of such loss or theft, promptly report such loss or theft by calling Customer Service. See your Cardholder Agreement for complete details.
Is this Dayforce Wallet Card backed by the FDIC?Dayforce Wallet registered account funds are FDIC-insured through GO2bank.
How is my personal information protected?We follow strict procedures to ensure that your card account and personal information are protected. For more information regarding your privacy, please view the Privacy Policy.
The final step in registering for Dayforce Wallet is to confirm your address so that a card can be sent to you.
How do I activate my Dayforce Wallet Card?The easiest way to activate your card is directly in the Dayforce Wallet mobile app. If you are unable to activate in app, you can also activate your card by calling 1-855-976-2046 and select the Dayforce Wallet Card option for card activation.
You will be required to set a PIN when you activate your card. If you received an instant issue card, you will receive a default PIN.
How do I register for a Dayforce Wallet Card?You can register for a Dayforce Wallet Card within the Dayforce Wallet app by following the registration and card activation steps. Registration requires a valid email address, mobile number, and a Dayforce account.
How long does it take to receive the Dayforce Wallet Card?You’ll receive your card in 7-10 business days. If you don’t receive your card by then, contact Customer Service at 1-800-342-9167, and they will be happy to assist you.
Can I get additional Dayforce Wallet cards for my family members?No, not at this time.
I haven’t received my Dayforce Wallet Card yet, where is it?If it's been more than 10 business days and you haven't received your Dayforce Wallet Card, please contact Customer Service at 1-800-342-9167 and they will be happy to assist you.
Why am I being asked to approve my child’s use of Dayforce Wallet and the Dayforce Card?The Dayforce Wallet Mastercard® and the underlying account associated with the Card are subject to the Cardholder Agreement, Fee Schedule and Electronic Communications Agreement. Because minors generally cannot enter into agreements of this nature, a parent or guardian must consent to the terms on the minor’s behalf.
You can close your Dayforce Wallet Card account by calling 1-800-342-9167. Removing the app does not close your account.
How do I update my direct deposit in Dayforce?If you forgot your password, there are two ways you can create a new one. Follow the steps below in the Dayforce Wallet app:
To enable two-step verification, go to the Account screen in the Dayforce Wallet app. Under the Security section, tap Two-Step Verification and toggle the Protect my account option to turn it on. The button will turn light pink/purple.
This allows two-step verification to occur occasionally and launch when using a new device. You can also choose to have two-step verification occur every time you log in.
I’ve changed my name/address/phone number or other relevant information. How is this updated in Dayforce Wallet and on my card?
To change your phone number: navigate to the Account screen. In the Personal Information section, tap the mobile number. Click on Change Number. Enter your NEW mobile number and tap Next. A code will be texted to the number created. Enter the code and tap Done.
To change your user ID/name and address, or other relevant information, please contact Customer Service at 1-800-342-9167 to make applicable updates. You may be asked to provide additional information to protect your account.
What happens if I leave my job or I lose my job?Upon separation from your company, you will no longer be able to receive pay on your Dayforce Wallet Card, but you will still have access to any remaining funds as shown in your card balance.
Can I use the card for purchases and ATM money withdrawals outside of the U.S.? What are the associated fees?
No, not at this time.
Can I add my Dayforce Wallet Card to mobile wallet applications (like Apple Pay®, Google Pay™, and Samsung Pay®)?
Do I need to wait for my Dayforce Wallet Card to arrive in the mail before I can begin using Dayforce Wallet?
Most registered users will have the ability to view their Dayforce Wallet Card account information in the mobile app once they complete their registration*. Once the card account details are available, users can then begin using their card as soon as funds are added. This digital card allows you to make purchases online or over the phone until you receive and activate your physical card. Your digital card is only active 15 days after you register your Dayforce Wallet account or until you activate your physical card (whichever happens first). If you set up any recurring payments with your digital card, you’ll need to update them with your physical card information as the expiration date and CVV code on your digital card are different than on your physical card.
*Card account details are not available in the mobile app to employees based in New York.
How can I use my Dayforce Wallet Card?You can use your card everywhere Debit Mastercard is accepted. You can use your card to make online and in-store purchases, to pay bills, and to withdraw cash.
Where can I find my Dayforce Wallet Card information in the app?Card account details can be found by clicking on the card image on the home page of the Dayforce Wallet app or within the “Account” section of the app.
Can I add cash* to the Dayforce Card?Employees have the option to upgrade their Dayforce Wallet Card, which unlocks additional features, including the ability to add cash to your Dayforce Wallet Card at thousands of GreenDot©Reload @ the RegisterTMlocations like 7-Eleven, CVS Pharmacy, Walgreens, and Walmart.
*Service fee up to $4.95 applies. Subject to cardholder load limits.
Can I use my card to pay a bill or recurring monthly bills?Yes, you may use the 16-digit Dayforce Wallet Card number printed on your card to pay any bills that can be paid via a debit card.
If my balance is not enough for a purchase, am I able to use the balance toward a portion of the purchase?
Generally, yes, but be sure to check with the merchant before beginning the payment process as not all retailers accept split payments. If your purchase costs more than the balance on your card, most merchants allow you to simply pay the difference with cash or another payment method.
How quickly can I start using my Dayforce Wallet Card?You can find your Dayforce Wallet Card account information, including your card number, expiration date, and CVV, in the Account tab of the Dayforce Wallet app. You can use these card details to start making purchases before your physical card arrives. This digital card allows you to make purchases online or over the phone until you receive and activate your physical card. Your digital card is only active 15 days after you register your Dayforce Wallet account or until you activate your physical card (whichever happens first). If you set up any recurring payments with your digital card, you’ll need to update them with your physical card information as the expiration date and CVV code on your digital card are different than on your physical card.
At this time, mobile phones are supported for both iOS (version 13 and higher) and Android (version 6.0 and higher). Tablets will be fully supported in the future; currently, they can be used, but optimal functionality is not guaranteed.
GOT MORE QUESTIONS?
1. Not all employers choose to offer on-demand pay with Dayforce Wallet. Check with your employer to see if this is available to you. Some blackout dates and limitations may apply based on your employer's pay cycle and configurations. GO2bank does not administer and is not responsible for on-demand pay.
2. Standard message and data rates from your wireless service provider may apply.
3. Early direct deposit availability depends on payor type, timing, payment instructions, and bank fraud prevention measures. As such, early direct deposit availability may vary from pay period to pay period. The name and Social Security number on file with your employer or benefits provider must match your GO2bank account to prevent fraud restrictions on the account.
4. On-demand pay is free; however, fees may apply to certain card and account transactions. Please see Cardholder Agreement or Deposit Account Agreement for complete list of fees.
5. Fee-free ATM access applies to in-network ATMs only. For out-of-network ATMs and bank tellers, a $2.50 fee will apply, plus any additional fee that the ATM owner or bank may charge. Limits apply. Please see Cardholder Agreement for details.
Banking services provided by and the Dayforce Wallet Mastercard issued by Green Dot Bank d/b/a/ GO2bank, Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.
©2024 Green Dot Corporation. GO2bank is a trademark of Green Dot Corporation. All rights reserved. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739.